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Fire Drill Training - Mastering Critical Situations

2
Days
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This training is only available as inhouse training.

It is crucial - especially in a critical situation - to meet your client with confidence and on an equal footing. Making even the smallest mistake may be very difficult to correct. This experiential Fire Drill training allows you to practice dealing with critical client situations in a playful way. You will learn techniques and receive practical tips on how to master difficult negotiations.

What you will learn

  • Developing a communication strategy
  • Reflecting on your own behavioural and communication style
  • Applying negotiation techniques
  • Practising “conflict conversations” and conversations regarding claims for damages

 

Duration

2 days

equals 14 PDUs (Professional Development Units for the re-certification according to PMI®)
equals 16 QHs (Qualifying Training Hours for the re-certification according to IPMA®)

 

Please contact us for more information or a free quote.

 

Are you interested in more information about our Fire Drill Training?

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All information at a glance (PDF)

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next level holding GmbH.

Floridsdorfer Hauptstrasse 1, 1210 Vienna

Tel: +43/1/478 06 60-0

Fax: +43/1/478 06 60-60