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Fire Drill Training - Mastering Critical Situations

2
Days
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It is crucial - especially in a critical situation - to meet your client with confidence and on an equal footing. Making even the smallest mistake may be very difficult to correct. This experiential Fire Drill training allows you to practice dealing with critical client situations in a playful way. You will learn techniques and receive practical tips on how to master difficult negotiations.

What you will learn

  • Developing a communication strategy
  • Reflecting on your own behavioural and communication style
  • Applying negotiation techniques
  • Practising “conflict conversations” and conversations regarding claims for damages

 

Are you interested in more information about our Fire Drill Training?

Take a look at our interview from a trainer's and customer's point of view:

More info...

All information at a glance (PDF)

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Interested? Please contact us.

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** Companies of the next level group are next level holding GmbH, next level consulting Deutschland Unternehmensberatung GmbH, next level consulting Österreich GmbH, next level consulting Schweiz Unternehmensberatung GmbH (third party country), next level academy GmbH.

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next level holding GmbH.

Floridsdorfer Hauptstrasse 1, 1210 Vienna

Tel: +43/1/478 06 60-0

Fax: +43/1/478 06 60-60